Payment & Pricing

Payment & Pricing

Read about the variety of payment options offered when you purchase online from, and how the tax on your order is calculated. Also, get more information about special pricing, offers, promotions, and other great deals with limited time availability.


Payment methods accepts a variety of payment methods for online purchase. Click on a payment method below to find out more:

Note: Wire transfers, cashier’s checks, and money orders are ineligible payment methods for pickup items.

Some payment types are ineligible for orders shipping to multiple addresses. If you are using an ineligible payment type for an order shipping to multiple addresses, you will need to change the payment method, or ship your order to a single address.

Some customers may qualify for other forms of payment. Please call an AlterSlim Store Specialist at +1-914-600-5033 for more information.

Using more than one payment card

You can also combine payment methods to pay for your purchase. Choose from the following combinations of credit cards and AlterSlim Gift Cards:

  • Credit card(s) – up to two
  • AlterSlim Gift Card(s) – up to eight
  • AlterSlim Gift Card(s) + one credit card

During checkout, if you are paying with a gift card issued by a credit card company, you can combine it with one credit card.

Credit Cards or Debit Cards

Troubleshooting credit card & debit card payment errors

  • If your card is new or recently reissued, make sure it has been activated.
  • Double check the card type (for example, American Express), the account number and expiration date.
  • Remove dashes or spaces from the account number.
  • If everything seems to be correct, call the card issuer’s customer service 800 number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.

Account verification

To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the 800 number on the back of your credit card to confirm.

Security codes

The card security code is a unique three or four digit number printed on the front (American Express) or back (Discover/MasterCard/Visa) of your card, in addition to the account number.

American Express:


Daily spending limits for Debit Cards

Most debit and check cards have daily spending limits that may substantially delay the processing of an order, even if there is enough money in an account. When using a debit card, funds are immediately reserved in your bank account at the time you place your order. Please consult your card-issuing bank for information about your daily spending limits if you are having trouble placing your order.

When charges your account

When you place an order, will contact your credit or debit card’s issuing bank to confirm it is a valid account. requests an authorization, which holds the funds for the full or partial purchase amount. As prepares your items, authorized funds will be unavailable and may display as “pending” on your credit or debit card’s online statement.

If you are shipping an item, your card will only be charged after the item has shipped. For pickup items, you will be billed before your item is ready for pick up. If your order contains multiple items, you may see multiple charges on your credit or debit card statement.

If you cancel your order before your items are billed, any authorizations placed on your credit card account can take up to 30 days to expire and any authorizations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their specific timeframes.

Credit cards accepted

In the U.S., we accept:

  • American Express
  • Discover
  • MasterCard
  • Visa

If you are paying for your order with an international Visa, MasterCard or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Any gift card issued by a credit card company can be used as a method of payment when buying from During checkout, if you are paying with a gift card issued by a credit card company, you can combine it with one credit card.


When you place an order with PayPal you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password. Before completing the order, check whether the total amount and billing details are correct.

Even if you are not an existing PayPal customer, you can choose this payment method for todays purchase and either set up a new account or pay as a guest.

If your order consists of multiple deliveries, your PayPal account will be charged separately for each shipment.

AlterSlim Gift Card

You can redeem an AlterSlim Gift Card at any AlterSlim Store, to purchase products online from, or by calling +1-914-600-5033. AlterSlim Gift Cards can be used only in the United States. 

You can use up to eight AlterSlim Gift Cards at a time when you purchase online from, or if you’re placing an order by calling +1-914-600-5033. You can combine your AlterSlim Store Gift Card(s) with one credit card to pay for your purchase. Simply enter or provide the PIN. On the plastic gift cards, the PIN you need to use can be found on the back under the scratch off area. On the electronic AlterSlim Gift Cards, the PIN can be found on the email below the image of the card. Please keep the card in your possession until the order has been processed and delivered.

The AlterSlim Gift Card is subject to applicable terms and conditions.For more information about how to redeem your AlterSlim Gift Cards, visit How to Redeem AlterSlim Gift Cards. To purchase an AlterSlim Gift Card, click here.


Tax rate

In accordance with state and local law, your online purchases from will be taxed using the applicable sales tax or seller’s use tax rate for your shipping address, or the AlterSlim Store address where the item is picked up.

Your invoice will reflect the final total tax, which includes state and local taxes, as well as any applicable rebates or fees.

Tax-exempt orders

To place an order on behalf of a tax-exempt organization or individual, please call an AlterSlim Specialist at +1-914-600-5033. You will need to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not applicable.

Note, for corporate tax-exempt purchases, only corporate-issued credit cards or corporate check for the applicable tax-exempt organization will be accepted as a method of payment (i.e., no cash, personal check, or personal credit cards will be accepted).

Promotions, Rebates and Coupons

Visit the Product Promotions homepage for a list of limited-time offers. You can also view the Product Promotions FAQ to learn more about how to qualify, request an rebate, and any Terms and Conditions for each promotion.

Promotional pricing is usually applied either at the time of your online purchase, or as a rebate after you receive your product.

Check Eligibility & Request a Rebate

To determine eligibility or to request an rebate, visit the Product Promotions homepage and view the Product Promotions FAQ.

Check the status of a rebate

Once you have submitted the requested proof of purchase documents for your rebate, you can check your rebate status online. You’ll need some combination of the following pieces of information:

  1. Claim number
  2. Email address
  3. Daytime Phone

Be sure the information entered is exactly as submitted with your rebate claim.

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